- Interpersonal Communication
Goals and Objectives:
- Students are familiar with a model of the listening process.
- Students understand barriers to effective listening and ways to improve.
Rationale: Listening is one of the least well-researched major areas of interpersonal communication. In addition, listening is one of the least-frequently taught areas of communication. Listening skills are often not included in traditional communication instruction.
- Classroom computer and projector
Outline of the Lesson
- Review of previous session’s content
- The Listening Process1
- Hearing (Selecting)
- Barriers to Effective Listening
- Being self absorbed “conversational narcissism” (only want to talk about self)
- Unchecked emotions (emotional noise, your reaction distracts you from message)
- Criticizing the speaker
- Speech Rate (125 wpm) vs. Thought Rate (brain can process 600 to 800 wpm)2
- Shifting Attention
- Information Overload / External Noise (distracters)
- Listener Apprehension
- Improving Listening Skills
- Determine your goal
- Mentally summarize relevant details of the message
- Use these summaries to identify a major point or series of major ideas
- Practice with challenging material (complicated, boring, poor speakers)
- Ask Questions
- Paraphrase Content
- Paraphrase Emotions
- Activity: Listening Skill Work
- Person #1 identifies a problem/conflict they are having with someone
- Talk with person #2, #3 rates #2’s listening skills, feedback, roles rotate.
- Debrief the activity
- Lesson closing
Students need to be released early to complete requirements of activity.
Variations and Accommodations
Follow guidance from local accommodation authorities.
- Adler, R. B., Rosenfeld, L. B., & Proctor, R. F. II. (2015) Interplay: The process of interpersonal communication (13th ed.). Oxford University Press. ^
- Versfeld, N. J., & Dreschler, W. A. (2002). The relationship between the intelligibility of time-compressed speech and speech-in-noise in young and elderly listeners. Journal of the Acoustical Society of America, 111(1, Pt. 1), 401-408. ^