Course(s) Used:

• Team and Small Group Communication

Goals and Objectives:

• Students can describe tools commonly used for analyzing problems

Rationale:

Problem analysis is one of the early steps, but previous content has glossed over this skill set.

Materials Needed

Materials:

• None

Technology:

• Classroom computer and projector

Outline of the Lesson

1. Review of previous session's content
2. Reflective Thinking uses 5 steps
   1. Identify and define the problem¹
   2. Analyze the problem
      1. "5 Whys" (5Y)
      2. Force-field analysis
      3. Cause-and-effect diagram
      4. PROMOD Technique
         1. Individual problem analysis
         2. Group information exchange
         3. Individual problem resolution
         4. Collaborative group integration
   3. Generate several possible solutions²
   4. Evaluate options and select the best solution or combination of solutions³
   5. Test and implement the solution
3. Lesson closing

Variations and Accommodations

Follow guidance from local accommodation authorities.